Frequently Asked Questions

How do I buy products from Sellers other than Pricetag on the website? Pricetag sells products on the website, but it also allows third party sellers to sell their products on the website. Buying from a Third Party Seller is easy:

Pricetag will indicate on the relevant product pages when products are for sale by a Third Party Seller. Buying products from Third Party Sellers works exactly the same as buying Pricetag products. You can simply add the products to your shopping cart and proceed through checkout using any of Pricetag’s available payment methods.

Products sold by Third Party Sellers qualify for the same delivery options as products ordered from Pricetag.

Customer Service and Returns will also be handled by Pricetag as per our policies for at least 6 months after delivery – so no need to worry about conflicting return rules. “How do I register with Pricetag?” To register as a user, click here or on Register at the top of the Pricetag website and create an account. We’ll need your full name, e-mail address, a password of 5 characters, your gender and at least one contact number. “How do I buy something from Pricetag?”

1. Find the product you wish to buy

Keyword search boxes are located on nearly every page of the website. You will also find links to browse lists and more detailed product-specific searches in the top and left navigation bar of each department. When you find a product that interests you, click the title or name of the product to see its details, including availability and dispatch estimate times.

2. Add to cart

Found the products you want to buy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the green cart button at the top right of any page on the Pricetag website.

You can also add products to your Wish List, which is a handy list of all the products that you do not want to check out with immediately, or which are out of stock but that you want to remember for later. You can move products between your shopping cart and your Wish List. Products have to be in your shopping cart for you to check out.

3. Checkout

3.1. Click Proceed to Checkout after you’ve reviewed the items in your Shopping Cart.

3.2. If prompted, sign in to your account or create a new account if this is your first order.

3.3. Choose your delivery method:

3.3.1. Courier delivery to your door

3.3.2. Collect from a Pricetag Pickup Point

3.4. Choose your payment method. Be sure you’ve applied any Gift Vouchers or coupon codes you want to use on your order.

3.5. Review your order details and complete payment. “Payment When do I qualify for COD?” Cash on delivery (COD) is offered as a payment option for certain orders, delivered within certain geographical areas, and on select products based on value. It will appear as an available payment option at checkout if your order qualifies.

Important: Currently we only accept cash payments when the Cash on Delivery option is selected. Credit & Debit Card or any other digital payments won’t be accepted on delivery.

 

Mobicred Help

If you have any questions about Mobicred you can visit www.mobicred.co.za or you can contact them via email at customerservice@mobicred.co.za or call them on 08600 62733. “How do I pay using Mobicred? “How it works:

New Mobicred users:

1. First, you’ll need to register on Mobicred’s websiteand complete your application.
2. Once approved, you can come back and pay for your items using Mobicred*.
3. Your application may take 1 business days to process
4. If you need your items right now, please select a different payment method. We can’t guarantee that your items will still be in stock when you return.

Existing Mobicred users:

1. Select Mobicred as your payment option during checkout.
2. Log in using your Mobicred username and password.
3. Enter the one-time pin (OTP) that will be sent to your mobile phone.
4. Click on “Confirm & Pay”.
5. Your Mobicred account will be debited and we will send you a confirmation email of your order.

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*Subject to credit approval. T&Cs apply. For more information & interest rates, see What is Mobicred? “What is Mobicred?” Mobicred is a simple and convenient online credit facility that allows you to shop on Pricetag.co.za and repay the amount in monthly instalments. Interest is charged at 21% per year. Please note the annual interest rate may change.
As a revolving credit facility, Mobicred repayments are calculated as 10% of the account balance plus fees. These fees will be confirmed with you by Mobicred on opening your Mobicred account and could entail the following:

• Monthly service fee of R42.00 (incl. VAT)
• Once off account initiation fee ranging from R119-R610 (incl. VAT), depending on the facility granted.

Please note: The monthly payment amount displayed is indicative only and based on 12 monthly instalments excluding any Mobicred fees. “What are my payment options?” Payment can be made via:

Credit & Debit Card

Maestro & Visa Electron

Ozow: EFT with Ozow enables you to make EFT payments that clear immediately. ABSA, Capitec, FNB, Nedbank, Standard Bank and Investec are supported.

PayFast: EFT with PayFast enables you to make instant EFT payments that clear immediately. FNB, Nedbank, Standard Bank & Investec are supported.

COD (Cash on Delivery): Offered as a payment option for certain orders, delivered within certain geographical areas, and on select products based on value. Only cash payments are accepted. No card or digital payment facilities are available at this time.

eBucks

Discovery Miles

Mobicred: Online credit facility that allows you to pay in monthly instalments.

NSFAS Wallet (student financial aid)

MasterPass by MasterCard “How do I pay using eBucks?” How do I spend my eBucks?
All you have to do is choose eBucks as your preferred payment method during checkout and follow the prompts.

What do I need?
Your eBucks SA ID number and a four digit PIN.

But I don’t have a 4 digit pin?
Login to the eBucks website and request a PIN. It’s that simple.

Pay using eBucks… OR part-pay using eBucks and Rands
Once you have loaded up your cart on the website and chosen eBucks as your payment option at checkout, you are then able to pay either totally with eBucks (if you’ve got enough of course) OR part-pay with Credit/Debit card/Instant EFT and eBucks.

Remember – you’ll never have to shop alone, so get in touch here if you need help.